A LITTLE MORE KNOW-HOW
Good questions.
Clear answers.
Curiosity looks good on you.
Let’s get into the details.
ABOUT ONYX
What is COCOCHOCO ONYX?+
ONYX is the COCOCHOCO Mineral Complex Straightening System: a professional, formaldehyde-free straightening treatment that smooths and straightens the hair while it deeply nourishes, repairs and strengthens it. It is based on a glyoxylic mineral complex rather than the alcohol-based formulas of traditional keratin treatments.
Does ONYX straighten hair?+
Yes. ONYX is a straightening system. Your stylist controls the result, from a sleek, straight finish to a softer, smoother one that keeps natural movement. Frizz reduction, repair and shine come with every finish.
How does ONYX work on the hair structure?+
Hair texture is largely set by cysteine, a sulfur-containing amino acid. The ONYX formula penetrates the hair fiber and temporarily modifies those sulfur bonds in a controlled low-pH environment. The product is fully rinsed out, then the hair is reshaped during flat ironing and stabilized with conditioner in its new, straighter form: manageable, shiny and smooth.
Which hair types can ONYX be used on?+
All hair types: curly, wavy, straight and color-treated, virgin hair and textured hair. It is especially beneficial for damaged, dry or frizzy hair in need of deep hydration and restoration.
What are the benefits of ONYX?+
Straightens and smooths without formaldehyde, restores moisture and shine, strengthens the hair and reduces breakage, tames frizz and improves manageability, and does it in a 45-minute processing time.
How is ONYX different from the classic COCOCHOCO keratin treatments?+
COCOCHOCO Original, Gold and Pure are traditional keratin treatments. ONYX is the new generation: a mineral complex that works from the inside out, is rinsed out before ironing (no smoke or burning during the ironing step), and focuses on deep repair and nourishment as well as straightening. It is the only COCOCHOCO straightening system offered in the US.
Is ONYX a keratin treatment, a nanoplasty or a mineral treatment?+
ONYX is classified as a mineral treatment. Its ingredient profile places it between nanoplasty and mineral therapy: internal restructuring of the hair with deep nourishment, and a gentler, more cosmetic effect than traditional nanoplasty.
Is ONYX vegan?+
Yes. The ingredients in the ONYX Mineral Complex are plant-based, making it a vegan-friendly treatment. COCOCHOCO products are cruelty-free and vegan certified.
Where are COCOCHOCO products made?+
In the brand’s own factory, certified ISO 9001, ISO 22716 (cosmetics GMP), ISO 13485 and ISO 14001, and formulated in compliance with US FDA and EU cosmetics regulations.
How long do results last?+
Typically 4 to 6 months, depending on your hair type and your maintenance routine. The ONYX sulfate-free shampoo and conditioner help extend the result.
Can I use the professional system at home?+
The straightening treatment is a salon service. For home, choose ONYX Shampoo, Conditioner, Anti-Yellow Conditioner, Mask, Hair Serum or Avocado Bond Leave-in. All 1-liter bottles are reserved for salon professionals.
SAFETY
Does ONYX contain formaldehyde?+
No. The ONYX mineral complex formula contains zero formaldehyde and releases none during the service.
Is the formula rinsed before ironing?+
Yes. ONYX is fully rinsed out before the drying and flat-ironing steps, so there is no smoke or burning during ironing.
What happens before my appointment?+
Your stylist reviews your hair, previous services and the finish you want. Share any sensitivities or concerns at the consultation. A skin sensitivity test 48 hours before the service is recommended.
Is ONYX suitable during pregnancy or while nursing?+
The product label does not recommend ONYX for pregnant or nursing women. As with any cosmetic treatment, consult your doctor first.
What is the minimum age for ONYX?+
ONYX is recommended from the age of 12 and above, as younger children’s hair and scalp can be more sensitive. Parental consent and a consultation with a doctor are advised in all cases.
Can ONYX change my hair color?+
ONYX may slightly lighten the hair, by up to half a tone, especially on bleached or color-treated hair. This is a normal effect of the smoothing and nourishing ingredients. Have the service done by a trained professional and use the Anti-Yellow mask right after the treatment, then regularly, to keep a balanced tone.
AFTERCARE
How should I maintain my hair after ONYX?+
Use the ONYX sulfate-free shampoo and conditioner, avoid excessive heat styling, and add a deep-conditioning mask to your routine. For blonde and bleached hair, the ONYX Anti-Yellow conditioner and the Anti-Yellow mask help keep a bright, fresh tone.
Where should my routine start?+
Start with the ONYX shampoo and conditioner. Your stylist can recommend the mask, serum, leave-in and the right frequency for your hair.
Can I color my hair after ONYX?+
Yes, ONYX is safe for color-treated hair. For the best results, color after the ONYX service, ideally after 3 to 4 washes, for optimal hair health and longer-lasting color.
Can ONYX be applied to very damaged or highlighted hair?+
Yes. ONYX is designed to restore and strengthen very damaged hair, including highlighted hair: it helps repair split ends, reduce breakage and restore moisture without affecting the color. For highlighted hair, have the treatment at least a few days before or after highlighting.
Can ONYX be applied to virgin hair?+
Yes. On virgin hair ONYX enhances natural shine, strengthens the strands and improves manageability.
Can ONYX be applied to hair extensions?+
Yes, as long as the extensions are made from natural hair. For best results, treat the extensions before they are attached.
Can I swim in the pool or the sea after ONYX?+
Yes. Swimming does not harm or affect the result of the treatment.
What is the difference between the treatment and the aftercare?+
The professional salon service creates the transformation. Aftercare is the cleansing, conditioning and finishing routine you follow at home, with the ONYX line made for it.
PROFESSIONALS
Are there seminars or courses on how to apply ONYX?+
Yes. COCOCHOCO USA runs hands-on ONYX certification classes for stylists covering hair analysis, the formula, application technique, processing and aftercare. Reserve a seat on the Certification page.
How do I get professional pricing?+
Apply for a professional account on the Education page with your salon and license details. Once approved, you sign in and the whole shop shows your professional prices, including the ONYX system.
How do I find a salon that offers ONYX?+
Use Find an ONYX salon to search by ZIP code or city. If no salon is close to you, send a referral request and the team will connect you with a trained stylist.