Your information,
handled with care.

What we collect

We collect only what we need to run the shop and answer you:

• Orders: your name, email, phone, shipping and billing address, and the items you bought. Payment details are entered on Shopify’s secure checkout (shop orders) or Stripe’s (class reservations) and never touch our servers.
• Forms: what you send through the contact form, the professional application and event registrations, so the team can reply.
• Newsletter: your email and the interests you choose, if you sign up. Our email platform (Klaviyo) also records opens, clicks and the products you view or add to your bag while signed up, to send relevant emails and reminders.
• Account security: Vercel checks browser and request signals on email signup and password recovery to help detect automated abuse.
• Site usage: standard analytics and advertising measurement (Google Analytics, Meta Pixel, Microsoft Clarity, Vercel Analytics) that use cookies or similar identifiers to understand how the site is used and how our ads perform. Product listings are also shared with Google Merchant Center so they can appear in Google Shopping.

How we use it

To process and ship orders, send order confirmations and receipts, answer inquiries and applications, send updates you’ve asked for, improve the site, and measure advertising. We do not sell your personal information.

Who we share it with

Service providers that help us run the site: Shopify and Stripe (checkout and payments), Vercel and Neon (hosting and database), our fulfillment warehouse and shipping carriers, Resend and Klaviyo (email), and the analytics and advertising platforms named above. Each receives only what it needs for its service.

Cookies

The site uses cookies for the shopping bag, analytics and ad measurement. You can block or delete cookies in your browser settings; the bag and checkout still work without the analytics cookies.

Your choices

Email support@cocochoco-usa.com to access, correct or delete the information we hold about you, or to unsubscribe from updates. We keep order records as long as required for accounting and tax purposes.

Changes

We may update this policy from time to time; the date at the top shows the latest version.